Panda Clean Privacy Policy

Effective Date: 2025/01/01
Last Updated: 2026/02/01

Website: https://pandaclean.ca

PandaClean BC complies with PIPEDA and applicable Canadian privacy laws.

1. Information We Collect

We collect:

Contact Information

• Full name

• Phone number

• Email address

• Street address

• Postal code

Service Information

• Property size

• Bedrooms and bathrooms

• Cleaning preferences

• Appointment details

Payment Information

Payments are processed through secure third-party processors.
We do not store full credit card information.

Technical Data

• IP address

• Device information

• Cookies and website analytics

2. How We Use Your Information

We use your information to:

• Schedule and deliver cleaning services

• Dispatch cleaners and contractors

• Process payments

• Provide customer support

• Send service-related SMS notifications

• Send promotional SMS (only with consent)

• Improve operational efficiency

3. SMS Opt-In & Mobile Information

When you provide your phone number and explicitly consent, you agree to receive SMS communications as described in our Terms of Service.

You may withdraw consent at any time by replying STOP.

4. Mobile Information Sharing Statement

We do not sell, rent, trade, or share mobile numbers or personal data with third parties for marketing purposes.

Mobile numbers may only be shared with:

• Assigned cleaners

• Authorized contractors

• Dispatch personnel

This sharing is strictly for service fulfillment purposes.

5. Data Retention

We retain personal data only as long as necessary for:

• Service delivery

• Legal compliance

• Accounting and tax obligations

• Dispute resolution

6. Cookies & Tracking

We use cookies and analytics tools to improve website performance and user experience.

You may disable cookies through your browser settings.

7. Data Security

We implement:

• SSL encryption

• Secure hosting environments

• Restricted internal access controls

8. Your Rights

You may request:

• Access to your personal data

• Corrections

• Withdrawal of marketing consent

• Deletion where legally permitted

Contact: info@pandaclean.ca

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised effective date.